Shipping Policy 

Orders are processed Monday through Friday between 9 am and 7pm EST. All orders come standard with tracking information and will require a direct signature. In stock items will ship within 2 to 3 business days. All pre-order items will be processed within 5 days and shipped 2 to 3 day business days after processing. Express and 2-Day shipping are offered with USPS only. 

Sale Shipping Policy 

During special sales, orders may take 3-4 days for processing and 5 to 6 days for shipping from the date of purchase. 

Cancellation Policy 

Orders can be cancelled within 24 hours if the order has not yet been processed or shipped. For order cancellations, email: 

Exchange Policy 

All exchange requests have to be made within 14 calendar days of receipt of the merchandise. Used or worn merchandise will not be accepted for exchange due to hygiene concerns and federal laws. 


Hair Rehab is not responsible for the shipping costs on exchanges unless deemed at fault. Hair Rehab is also not responsible for lost or stolen merchandise when sent back for return. Please send all returned merchandise with tracking information to ensure receipt. Please send to: Hair Rehab 3115 Piedmont Rd NE, Suite D 202, Atlanta, GA 30305. Merchandise can be exchanged for a product of equal or lesser value. Hair Rehab does NOT provide Refunds.